Refund Policy

Effective: 21 October 2026

Our templates are digital products delivered instantly as a download, so the whole product is in your hands the moment you buy it. To keep this fair for everyone:

When we refund

Within 15 days of purchase, we refund in full if:

• The template doesn't work as described — for example it doesn't install or build following the documentation on a supported setup (the Node.js version listed in the documentation), and we can't fix it within 5 business days of your report.
• You bought the wrong tier or a duplicate — we refund the difference or the duplicate order, or move you to the right tier.
• You haven't downloaded it yet — no questions asked.

When we don't refund

• You changed your mind after downloading.
• A missing feature that the product page and documentation don't promise.
• Problems caused by your own modifications or by an unsupported setup.
• After 15 days from purchase.

Consumer rights

If you buy as a consumer, you keep every right the consumer law of your country gives you — in the European Union, the United Kingdom, Ecuador or anywhere else. Nothing in this policy limits those rights.

How to ask

Write to support@cactusdeck.com from the email you used to buy, with your order number or license key and a short description. Refunds go back to the original payment method through Polar, usually within 5–10 business days. A refunded purchase ends your license.